Multi-channel ecommerce leaks profit and loyal customers.
Shipherd recovers what marketplaces and carriers owe you, and resolves the tickets your team can't get to. Finance, logistics and support in one platform.
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Recovered to date
recovered for our customers since July 2026
Your operation is complex. That complexity costs you money.
Fulfilment runs on disconnected, manual, policy-driven systems. Finding the leaks and recovering them takes time and expertise your team doesn't have. Shipherd does it for you, across three areas.
Recover what you're owed
Marketplaces and carriers owe you money for their mistakes. Most of it slips through unclaimed because nobody has time to find it, file it and chase it.
View Finance overview →Hold your carriers to account
Your contracts set limits on delays, loss and damage. Performance against them is a black box. Shipherd measures every carrier and gives you the evidence to renegotiate.
View Logistics overview →Resolve more, retain better
Shipherd pulls context from carriers, WMS, OMS and your catalogue on every ticket. Routine ones never reach a human, and damage claims arrive with verified evidence already assessed.
View Customer experience overview →Autonomous resolution
Routine and proactive tickets close in seconds. Delay alerts go out before the customer asks.
Ticket analysis
Context gathered, carrier checked, reply drafted at 92% confidence. Your agent sends.
Awaiting your review
Judgement calls go to a human, with policy checked and options laid out.
Ticket analysis
Customs holds reassigned with full evidence attached, not bounced around.
Autonomous resolution
Proactive delay alert — order overdue
- ✓Order #BL-20917 monitored, overdue by 1 day
- ✓Live carrier data pulled — Leeds depot, 7:14 PM
- ✓Delay confirmed vs promised date
- ✓Outbound email sent to customer
- ✓Ticket created and logged
One customer. One signal. Every module feeding it.
Refund abuse is invisible on any single ticket and obvious across several. Every module Shipherd runs produces a legitimacy signal, and they accumulate into one profile your agents can see.
A damage claim where the captured evidence didn't hold up. A refund where the item never came back. A not-received claim where the carrier scan says delivered. Individually, each is a shrug. Together, they're a pattern.
A signal for your agents, not an automatic decision. What you do with it stays your policy.
Numbers, with receipts.
Up to 4%
of Amazon revenue typically unreimbursed, and claimable1
2–6%
discrepancy between carrier invoices and contracted rate cards1
6%
of shipments identified as claimable for one retailer in a month2
<30s
per ticket, down from 4–7 minutes before Shipherd3
1 Shipherd analysis across connected seller and carrier accounts, 2026. 2 Aquacadabra, single month. 3 Measured across pilot deployments.
Find out how much your business is leaking.
Connect your Amazon account and get an itemised report within hours. No cost to start. You only pay us if we recover.
Frequently Asked Questions
Answers to common questions from ecommerce operators evaluating cost recovery and support automation.
What does Shipherd do?
Shipherd recovers costs that leak out of ecommerce fulfilment operations and resolves customer support tickets. It works across three areas: finance (marketplace and carrier claims, invoice reconciliation), logistics (carrier performance and returns intelligence), and customer experience (ticket resolution, delay prediction, damage and fraud review).
How much Amazon revenue goes unreimbursed?
Amazon fails to reimburse sellers for up to 4% of revenue. The gap comes from refunds issued where the item was never returned, lost or damaged inventory that was never credited, and refund fraud where tracking shows delivery but the customer claims non-receipt. All three are claimable.
Can you claim compensation when a guaranteed delivery is late?
Yes. Guaranteed services such as Parcelforce Express 24 carry a delivery guarantee, and the carrier owes compensation when the parcel arrives late. Most sellers never claim it because checking every parcel against each carrier's terms is manual work nobody has time for.
How accurate are carrier invoices?
Carrier invoices typically show a 2% to 6% discrepancy between what you are billed and what you actually owe under your contracted rate card. Errors come from base rates, fuel surcharges and oversize fees applied on legacy billing systems.
Does Shipherd replace my helpdesk?
No. Shipherd works inside your existing helpdesk, including Zendesk and eDesk. It gathers order, tracking, warehouse, catalogue and policy context automatically on every ticket, then either resolves the ticket autonomously, hands your agent a pre-investigated draft, or routes it to the right team with the evidence attached.
Can we control what gets automated?
Yes. Shipherd classifies every ticket by intent, sentiment, priority and complexity. Low-complexity, high-confidence cases resolve autonomously; anything requiring judgement is drafted for an agent or escalated with a briefing note rather than answered automatically. You set where the line sits.
How do you verify a damage claim is genuine?
Evidence is captured by the customer at the moment the claim is raised, rather than supplied later from their camera roll. Shipherd verifies the evidence is authentic and usable, then assesses whether the damage shown supports what was reported. Claims that fail verification are flagged for your agent.
What does Shipherd cost?
There is no cost to start. Cost recovery is charged on a no-recovery-no-fee basis, so you only pay once money is returned to your account. Customer experience is charged through a platform fee plus a per-resolution fee.
How long does Shipherd take to set up?
Days, not months. Shipherd connects to your existing helpdesk, carriers and marketplace accounts rather than replacing them, so there is no migration and no implementation project.